Overview
We want you to be satisfied with Premium purchases. Refunds are offered at our discretion and in line with applicable laws.
Eligibility
Refunds are typically considered for technical issues that prevent access to paid features. To be eligible, you must provide proof of purchase and a clear description of the problem.
Non-refundable items: voluntary donations, promotional purchases, or trial fees may not be refundable.
How to Request
Contact support@swellybot.xyz with your order ID, purchase receipt, and a description of the issue. Include screenshots if helpful.
Processing Time & Outcome
We typically respond within 3 business days and complete refunds within 7–14 business days if approved. Refunds will be issued to the original payment method when possible.